Counterfeit Detector Frequently Asked Questions

How do I change the ultraviolet (UV) bulbs in the RCD-1000 or RCD-2000?

For additional support, please contact Royal Sovereign Customer Support at 1-800-397-1025 or at Officesupport@royalsovereign.com to walk through the procedure.

How do I change the fluorescent (FL) bulbs in the RCD-2000?

For additional support, please contact Royal Sovereign Customer Support at 1-800-397-1025 or at Officesupport@royalsovereign.com to walk through the procedure.

How do I change the ultraviolet (UV) bulbs in the RCD-3?

For additional support, please contact Royal Sovereign Customer Support at 1-800-397-1025 or at Officesupport@royalsovereign.com to walk through the procedure.

How do I change the fluorescent (FL) bulbs in the RCD-3?

For additional support, please contact Royal Sovereign Customer Support at 1-800-397-1025 or at Officesupport@royalsovereign.com to walk through the procedure.

How do I purchase replacement bulbs?

Replacement bulbs are available for purchase here.

How do I use the magnetic ink detection plate?

The magnetic detection sensor will activate as the magnetic ink is passed over the sensor. To utilize this feature, please place the bill face down over the magnetic sensor and rub the bill back and forth, so that the face of the president passes over the sensor.