Service Policy

Royal Sovereign is committed to providing the highest level of support for the products it sells. Royal Sovereign will also provide customers with courteous, timely, and efficient service that will exceed customer expectations and equal the best in the business.

 

Best Customer Support

Royal Sovereign prides itself on providing a high standard of service to all or our customers. We actively seek to improve and streamline wherever possible without additional cost to our customers.

 

RA Form - Download

* Please note that goods returned for warranty must be well packed to prevent further damage during transit.

* Warranty terms are back to base only.

* Customer shall bear cost of freight to RS International P/L, for warranty returns.

* For each item returned, a description of fault is required along with it's serial number and copy of invoice.

* This RA number is valid for 28 days from the supplied date. A new RA number is required for warehouse to accept items.