Bill Counter Frequently Asked Questions
How do Royal Sovereign bill counters work?
All Royal Sovereign bill counters provide fast accurate and high quality affordable bill counting solutions. Royal Sovereign bill counters eliminates the doubt and possible errors associated with counting money by hand.
The RBC-2100, 3100, 4500 models all have counterfeit detection integrated into the machine to prevent potential fraud from possible counterfeit bills.
All units count the number of bills with each denomination need to be separately counted. The RBC-4500 includes an added value counting function
How do I clear error code EXXX?
Error Code EXXX can sometimes be cause by the internal sensors becoming dirty or damaged. Please tap the side of the unit gently to free any dirt or dust that may have accumulated. For EAxx error codes please try adjusting the bill thickness adjustor to ensure only one bill is being passed through the unit at a time
Please contact Royal Sovereign Customer support if problem persist at 1-800-397-1025 or at Officesupport@royalsovereign.com
Why does my Royal Sovereign bill counter beep when I turn it on?
When you first turn the machine on it will run a self-test, therefore you will hear a beep and gear noises until the self-test is complete.
What does the batching function do on Royal Sovereign bill counters?
The Batch Counting function allows you to count bills in batches from 1-999. For example, if you want to sort into piles of 100 bills, the machine will count 100 bills, then stop. Once you remove that batch, it will continue counting the next batch of 100 bills, then stop again. This process will repeat until there are no more bills left.
What does the add function do on Royal Sovereign bill counters?
The ADD function allows you to count the number of bills in the hopper and accumulate the total number to the previous count. For example, the machine will count 100 bills, then stop. Once you remove that batch, it will continue counting the next batch of 100 bills, then stop again and add 100 plus the original 100 to display 200 total bills. This process will repeat until there are no more bills left or you when reach a total batch of more than 999.