Coin Sorter Frequently Asked Questions
Can I use flat coin wrappers with Royal Sovereign coin sorters?
Yes, we give instructions in our owner’s manuals on how to use flat coin wrappers.
Do I have to use Royal Sovereign coin wrappers with Royal Sovereign coin sorters?
No, but we do recommend that you use Royal Sovereign FSW-216N (216 assorted wrappers) or FSW-360N (360 assorted wrappers) coin wrappers. Royal Sovereign coin wrappers are preformed and carefully nested to fit our coin sorters.
What should I do if the unit is turned on but the motor is not running?
Please check to ensure all safety sensors are engaged.
For FS-4000 and FS-4DA only.
The tray door must be open and should make contact with the metallic switch at the bottom of the unit. The tubes must be pushed all the way back. The hopper hinge must make contact with the plastic safety switch. Please contact Royal Sovereign Customer support if problem persist at 1-800-397-1025 or at Officesupport@royalsovereign.com.
Where can I purchase coin sorter accessories?
You can purchase coin sorter accessories at Support > Parts and Accessories
What is the ticking noise produced by Royal Sovereign coin sorters?
The ticking sound is normal. It is the sound produced by the gears within the machine.
Why do pennies occasionally fall in the dime tube?
Pennies and dimes are similar in size and thickness, therefore pennies occasionally sort into the dime tube. This will cause a slight bulge in the coin wrapper that is readily noticeable. Please remove and try again.
Why do coins skip off the top of the tube and not fall directly into the tubes?
Make sure that the preformed coin wrappers are not higher than the plastic tube. The coins cannot be deposited into tubes if wrapper overlaps.